Update the Subscription Product🔗

Razorpay Subscriptions plugin for WooCommerce does not support the updation of an existing subscription product.

It is recommended to create a new subscription product instead of updating an existing one. You cannot update the details of a subscription for a customer or upgrade or downgrade the subscription for them once it has gone live.

If you modify the details of an existing subscription product on WooCommerce and make a test payment, it will appear as a New Plan on the Razorpay Dashboard. Hence, you must cancel the existing subscription and create a new one and hereafter the customer will have to subscribe to the newly created subscription.

When a subscription has been put on-hold, you can use the reactivate option to restart the subscription, once you successfully charge the customer's card. This changes the subscription status to active on the Razorpay Dashboard. Note that the reactivate button will only be displayed where the payment is not due.

Cancel a Subscription🔗

The cancel option is used to cancel the subscription altogether. You can cancel a subscription:

• Immediately OR
• At the end of the current billing cycle

Following are the steps to cancel a subscription:

1. Navigate to WooCommerce → Subscriptions.
2. Hover over the subscription you want to put on hold and click Cancel.

Once an existing subscription is canceled, it cannot be restarted.

Refund Subscription Amount🔗

If you need to refund money to a customer for any reason, you need to do this manually from the Razorpay Dashboard.

You also need to mark the subscription as refunded on WooCommerce in WordPress Dashboard by selecting the Refunded option from the Order Status dropdown list.