Payments

Disputes

Dashboard

Disputes - Dashboard Actions

View Disputes raised against transactions and subscribe to webhook events.

You can view the list of disputes raised against transactions and choose to accept or contest it. Know more about dispute process flow. Subscribe to various webhook events related to disputes.

View Disputes🔗

You can view disputes using the Razorpay Dashboard or APIs.

View Disputes Using Dashboard🔗

Watch this video to see how to view dispute details from the Razorpay Dashboard.

To view disputes:

  1. Log into the Razorpay Dashboard.

  2. Select Transactions from the left menu and click the Disputes tab.

  3. A list of all the disputes is displayed.

  4. Click a Dispute Id to view the details of the order.

View Disputes Using APIs🔗

  • View all the disputes raised by your customer using this API.
  • View the details of a dispute by providing the dispute id using this API.

Accept Disputes🔗

In case the customer's dispute is valid, you can accept the dispute.

When you accept a dispute:

  1. The corresponding amount will be deducted from your Razorpay account balance.
  2. The dispute's status will be changed to lost.

Handy Tips
You can accept only those disputes that are in open state and fall within the respond by date.

Accept Disputes Using Dashboard🔗

Watch this video to see how to accept disputes from the Razorpay Dashboard.

To accept disputes:

  1. Log into the Razorpay Dashboard.

  2. Select Transactions from the left menu and click the Disputes tab. A list of all the disputes is displayed:

    List

  3. Click a Dispute Id. The dispute details appear on the right as shown:

  4. Click Accept Dispute.

    Accept

  5. Click Yes Accept to confirm. The amount will be deducted from your Razorpay account balance.

    Accept

Accept Disputes Using API🔗

  • Accept a dispute using this API.

Contest Disputes and Submit Evidence🔗

In case the goods or services have been provided to the customer, you can contest the dispute and submit the proof of deliveries, invoices or any other authorised proof of product/service delivery as evidence.

Contest Disputes Using Dashboard🔗

Watch this video to see how to contest disputes and submit evidence from the Razorpay Dashboard.

To contest disputes:

  1. Log into the Razorpay Dashboard.

  2. Select Transactions from the left menu and click the Disputes tab. A list of all the disputes is displayed.

    List

  3. Click a Dispute Id. The dispute details appear on the right as shown:

  4. Click Contest & upload evidence.

    Accept

  5. You can choose to contest the dispute for the full payment amount or a partial amount. To contest for partial Amount, click Edit and enter the amount you want to contest.

    Edit

  6. In the Explanation field, provide the reason why the dispute is invalid.

  7. In the Supporting Evidence section, select the evidence type in the Add Document field and upload the document. You can upload multiple documents to support your claim. The supported document types are: PDF, PNG and JPG.

    Submit

  8. Click Submit Evidence.

  9. Click Yes Accept to confirm.

Contest Disputes Using API🔗

  • Contest a dispute using this API.
  • Upload supporting documents using this API.

Subscribe to Webhook Events🔗

Subscribe to webhook events available for disputes to get notifications.

To subscribe to webhook events:

  1. Log into the Razorpay Dashboard.
  2. Navigate to Settings → Webhooks to subscribe to any of the following events:

The table below lists the webhook events available for disputes.

Webhook Event

Description

payment.dispute.created

Triggered when a dispute is raised by the customer's issuing bank against a payment.

payment.dispute.won

Triggered when you win a dispute against a payment.

payment.dispute.lost

Triggered when you lose a dispute against a payment.

payment.dispute.closed

Triggered when a dispute is closed.

payment.dispute.under_review

Triggered when you contest a dispute and submit the evidence for review.

payment.dispute.action_required

Triggered when the evidence submitted is insufficient, unreadable or does not correspond to the contested amount. Please update/add evidences before contesting the dispute again.

Know more about webhooks and check the sample payloads.

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