Frequently Asked Questions (FAQs)

Generic🔗

1. What are the issuers that Razorpay supports for each Affordability method?🔗

Method	Partners
Credit Card EMI	12+ leading issuers including Amex, HDFC, ICICI & SBI. Find the complete list of supporting banks.
Debit Card EMI	HDFC
Cardless EMI	ZestMoney, Instacred and Early Salary
Pay Later	FlexiPay by HDFC Bank, ICICI Pay Later and Simpl

2. What is the difference between Cardless EMI & Pay Later?🔗

Cardless EMI is a digital EMI option that allows your customer to pay in easy installments without access to a credit or debit card. Usually, customers prefer this method for making high-value payments.

Pay Later is a virtual credit card that lets you shop now and pay later. It provides zero-interest digital credit for 14-45 days(varies by provider). Our partners for Pay Later are - FlexiPay by HDFC Bank, ICICI Pay Later and Simpl.

3. How can I edit an offer?🔗

You cannot edit an offer once it is created. To make changes, disable the previous offer and create a new one.

4. Who manages Offer usage limitations?🔗

You are expected to manage offer usage limitations. This can be achieved by passing the appropriate Offer IDs at the time of creating an order.

5. Can we create Offers on CFB (Customer Fee Bearer) model?🔗

No, we do not support offers on CFB model.

Cardless EMI🔗

1. How can my customers use Cardless EMI?🔗

Cardless EMI is available as a payment option on the EMI section of Razorpay checkout. For making a payment, customers would have to be registered with any of Razorpay’s Cardless EMI partners - Zestmoney, InstaCred and Early Salary.

2. What are the standard interest rates charged by the banks for cardless EMI?🔗

The standard interest rates charged by various banks for cardless EMI are provided for your reference.

Cardless EMI	Issuer Bank	3 months	6 months	9 months	12 months	18 months
Flexmoney	Home Credit	24%	24%	24%	24%	NA
Flexmoney	Federal Bank	15%	15%	15%	15%	NA
Flexmoney	HDFC Bank	16%	16%	16%	16%	16%
Flexmoney	Bank of Baroda	16%	16%	16%	16%	16%
Flexmoney	ICICI Bank	16%	16%	16%	16%	NA
Flexmoney	IDFC First	24%	24%	24%	24%	NA
Flexmoney	Kotak Mahindra Bank	20%	20%	20%	20%	NA
Zestmoney	NA	22%	24%	24%	NA	NA
Walnut369	NA	24%	24%	24%	NA	NA
Earlysalary	NA	30%	30%	30%	NA	NA

3. What are the issuers that Razorpay supports for Cardless EMI?🔗

Providers	Provider Code
EarlySalary	`earlysalary`
ZestMoney	`zestmoney`
HDFC Bank	`hdfc`
Kotak Bank	`kkbk`
ICICI Bank	`icic`
IDFC Bank	`idfb`
Federal Bank	`fdrl`
Home Credit	`hcin`

Pay Later🔗

1. How can my customer pay using Pay Later?🔗

Pay Later is available as a payment option at Razorpay checkout. To make a payment, customers must be registered with Razorpay's Pay Later partners - FlexiPay by FlexiPay by HDFC Bank, ICICI Pay Later and Simpl.

2. What are the standard interest rates charged by Pay Later providers?🔗

The standard interest rates charged by the providers for Pay Later are given below:

Pay Later	Provider Code	15 days	30 days	45 days	60 days	90 days
Simpl	`getsimpl`	Interest free	NA	NA	NA	NA
ICIC Pay Later	`icic`	NA	NA	Interest free	NA	NA
HDFC Flexipay	`hdfc`	Interest free	28%	NA	28%	28%
LazyPay	`lazypay`	Interest free	NA	NA	NA	NA

Handy Tips
All interest rates mentioned above are per annum.

No-Cost EMIs🔗

1. Who bears the cost for the discount given in No-Cost EMI?🔗

You, as a merchant, would bear the cost of No Cost EMI. It will be given as an upfront discount on the product cost to the end consumer. The discount percentage will vary by the bank and period of EMI.

2. Which payment methods can be used for No-Cost EMI?🔗

No-Cost EMI is available on all credit card and debit card EMI banks.

3. Will the customers' banks continue to charge them interest?🔗

Yes, the customers' banks will continue to charge them interest. However, this interest charge has been provided to the customer as an upfront discount at the time of purchase, effectively giving them the benefit of a No-Cost EMI.

4. Can I enable No-Cost EMIs at the Checkout?🔗

Yes. Razorpay enables you to display No Cost EMIs at the Checkout. Know more about No-Cost EMIs.

5. How can I know about the percentage discount of the No-Cost EMI that I bear?🔗

Calculations on the cost incurred by the merchant at all standard plan and tenures are listed below:

Amount (in INR)	Interest (in %)	Tenure (in Months)	Amount Paid by Customer	Monthly EMI	No-Cost EMI Discount	Discount	Pricing	Total Cost (in %)
10000	11%	3	9,819.43	3333.33	180.57	1.81%	3%	4.81%
10000	12%	3	9,803.28	3333.33	196.72	1.97%	3%	4.97%
10000	13%	3	9,787.18	3333.33	212.82	2.13%	3%	5.13%
10000	14%	3	9,771.13	3333.33	228.87	2.29%	3%	5.29%
10000	15%	3	9,755.11	3333.33	244.89	2.45%	3%	5.45%
10000	11%	6	9686.85	1666.67	313.15	3.13%	3%	6.13%
10000	12%	6	9659.13	1666.67	340.87	3.41%	3%	6.41%
10000	13%	6	9631.53	1666.67	368.47	3.68%	3%	6.68%
10000	14%	6	9604.04	1666.67	395.96	3.96%	3%	6.96%
10000	15%	6	9576.68	1666.67	423.32	4.23%	3%	7.23%
10000	11%	9	9556.66	1111.11	443.34	4.43%	3%	7.43%
10000	12%	9	9517.80	1111.11	482.20	4.82%	3%	7.82%
10000	13%	9	9479.17	1111.11	520.83	5.21%	3%	8.21%
10000	14%	9	9440.77	1111.11	559.23	5.59%	3%	8.59%
10000	15%	9	9402.61	1111.11	597.39	5.97%	3%	8.97%
10000	11%	12	9428.80	833.33	571.20	5.71%	3%	8.71%
10000	12%	12	9379.23	833.33	620.77	6.21%	3%	9.21%
10000	13%	12	9330.04	833.33	669.96	6.70%	3%	9.70%
10000	14%	12	9281.21	833.33	718.79	7.19%	3%	10.19%
10000	15%	12	9232.76	833.33	767.24	7.67%	3%	10.67%
10000	11%	18	9179.92	555.56	820.08	8.20%	3%	11.20%
10000	12%	18	9110.15	555.56	889.85	8.90%	3%	11.90%
10000	13%	18	9041.13	555.56	958.87	9.59%	3%	12.59%
10000	14%	18	8972.85	555.56	1027.15	10.27%	3%	13.27%
10000	15%	18	8905.30	555.56	1094.70	10.95%	3%	13.95%
10000	11%	24	8939.84	416.67	1060.16	10.60%	3%	13.60%
10000	12%	24	8851.41	416.67	1148.59	11.49%	3%	14.49%
10000	13%	24	8764.21	416.67	1235.79	12.36%	3%	15.36%
10000	14%	24	8678.23	416.67	1321.77	13.22%	3%	16.22%
10000	15%	24	8593.43	416.67	1406.57	14.07%	3%	17.07%

Handy Tips
The banks charge GST to end consumers on the interest paid over and above this amount.

6. What are the reports available for No-Cost EMIs?🔗

The report is the same as the payment report with the additional fields:

offer_id
offer_name
order_amount
discount_amount
emi_duration

Know more about reports.

EMI🔗

1. Can my customers avail Offers for EMI payments at Checkout?🔗

Yes, they can. Know more about creating EMI Offers.

2. What are the standard credit card interest rates charged by the banks for EMI?🔗

The interest rates charged by various banks for each of the tenures are provided for your reference. The minimum transaction amount for which EMIs are applicable can vary for each bank. The maximum amount is dependent on the card limit set by the issuing bank.

Bank Code	Issuer Bank	Minimum Amount (in INR)	3 months	6 months	9 months	12 months	18 months	24 months
AMEX	American Express	5000	14%	14%	14%	14%	14%	14%
BARB	Bank of Baroda	2500	13%	13%	13%	13%	15%	15%
CITI	Citibank	2500	13%	13%	15%	15%	15%	15%
HDFC	HDFC Bank	3000	15%	15%	15%	15%	15%	15%
HSBC	HSBC Bank	2000	12.5%	12.5%	13.5%	13.5%	13.5%	13.5%
ICIC	ICICI Bank	1500	12.99%	13.99%	13.99%	13.99%	14.99%	14.99%
INDB	IndusInd Bank	2000	13%	13%	13%	13%	15%	15%
KKBK	Kotak Mahindra Bank	3000	12%	12%	14%	14%	15%	15%
RATN	RBL Bank	1000	13%	14%	15%	15%	15%	15%
SBIN	State Bank of India	2500	14%	14%	14%	14%	NA	NA
SCBL	Standard Chartered	2500	11.88%	13%	14%	14%	15%	15%
UTIB	Axis Bank	3000	13%	13%	14%	14%	15%	15%
YESB	Yes Bank	1500	13%	13%	14%	14%	15%	15%

3. What are the standard debit card interest rates charged by the banks for EMI?🔗

The minimum transaction amount for which EMIs are applicable can vary for each bank. The maximum amount is dependent on the card limit set by the issuing bank. As of now, customers can avail EMIs on HDFC debit cards only.

Bank Code	Issuer Bank	Minimum Amount (in INR)	3 months	6 months	9 months	12 months	18 months
HDFC	HDFC Bank	5000	16%	16%	16%	16%	16%

4. What are the interest rates charged by other cards for EMI?🔗

The interest rates charged by other cards for EMI is given below.

Code	Card Network Name	Minimum Amount (in INR)	3 months	6 months	9 months	12 months
Bajaj Finserv	Bajaj Finserv	4999	5%	7%	10%	12%+

All brands that provide payment offers and/or accept payments made through EMI, No cost EMI and Pay Later methods can use this widget.

The widget includes:

All the offers that you have set up on Razorpay (along with an expandable view to read the details about each offer).
All EMI/No-Cost EMI and Pay Later options enabled by you which satisfies the minimum transaction limit.
Know more about the minimum transaction limit for EMI, Cardless EMI and Pay Later.

3. How does the integration work?🔗

Integrate the widget with your website and pass the product pricing details. It is that simple!

4. What all customisations are possible in the widget?🔗

You can customise the following options:

Offers
Payment Methods
Theme

Know more about the customisation options.

5. Can I highlight an offer of my choice?🔗

Yes, if you have special offers for your product or service, it would be a good idea to highlight those on the relevant pages.
Know more about how to highlight the Most Valuable Offer.

6. Can I disable offers?🔗

Yes, you can disable the offers and the customers will not be able to view them on the widget.
Know more about how to disable offers. You can also disable EMI, Cardless EMI and Pay Later options on the widget.

7. How can I alter the appearance of the widget?🔗

You can alter the appearance of the widget using the following options:

Customise the theme colour.
Change heading colour and font size.
Change content colour and font size.
Change link colour and font size.
Change footer colour, font size and logo variants.

Know more about themes and colours.

No, the widget currently works only on desktop and mobile browsers and not on Android and iOS SDKs.

No, it is not possible to integrate the widget on your website using plugins. However, you can manually integrate the widget on your Shopify website. Raise an integration support ticket on the Razorpay Dashboard or write to us at affordability-widget@razorpay.com to manually integrate the widget.