Frequently Asked Questions (FAQs)

1. My customer made a payment on my WHMCS site. However, the payment is in the authorized state and did not get captured. The payment status is not reflecting on WHMCS. How to resolve this?🔗

• Cause: This error occurs with Modulesgarden-enabled WHMCS installation. Modulesgarden plugins update system_url from example.com to example.com/, which changes the URL from "example.com/modules/gateways/callback/razorpay.php" to "example.com//modules/gateways/callback/razorpay.php". Due to this, the HTTP POST request stops working.

• Resolution: To solve this issue, remove "/" in "/modules/gateways/callback/razorpay.php".