Troubleshooting & FAQs

1. My Webhooks are not auto-configured since I am not using the upgraded version of WooCommerce. How do I manually configure webhooks?🔗

• Auto-webhook support is available from Razorpay Woocommerce Plugin v2.7.2 onwards.
• You can configure only these events: payment.authorized, refund.created and virtual_account.credited.
• Once you configure auto-webhook on WooCommerce, you do not have to configure it on the Razorpay Dashboard.

To set up auto-webhooks:

1. In the WordPress Dashboard, click WooCommerce and go to Settings.
2. In the Payments tab, complete the following steps:
   1. Select Enable Razorpay Webhook.
   2. Webhook Events: From the list, select the events for which you want to receive notifications.
   3. Webhook Secret: Enter the secret. This is a mandatory field as the secret is required for webhook signature verification.
3. Click Save Changes.

2. How can I verify if webhooks are enabled?🔗

To verify if webhooks are enabled:

1. Log into the Razorpay Dashboard and navigate to Settings → Webhooks.

2. Select the relevant webhook URL.

3. On the right panel, check if the status for payment.authorized, refund.created and virtual_account.credited is enabled.