2-Step Verification (Account Level)🔗

Razorpay provides enhanced security and protection through 2-step verification for all Razorpay Dashboard users.

Add or Update GST details🔗

You can add or update your GST details from the Razorpay Dashboard.

To add or update GST details:

1. Log in to your Razorpay Dashboard.

2. Navigate to My Account and click Profile.

3. Scroll to the GST Details section.

   • To add your GST details, click Add GST details.
   
   • To update your GST details, click Update GST details.

4. In the Add GST details pop-up page:

   • Enter the GSTIN. This will appear on the invoices sent by Razorpay.
   • Upload a copy of the GSTIN Certificate and click Submit.
   

After you provide the details, our team will review the request. During the verification process, we may reach out to you for clarifications.

Change Bank Account Details🔗

You can request a change to your settlement (bank) account linked to your account. After you provide the necessary details and documents, we will verify the account and update the information. We will contact you if further clarifications are required.

Watch this video to see how you can change your settlement account details from the Razorpay Dashboard.

To request a bank account change:

1. Log in to your Razorpay Dashboard.
2. Navigate to My Account and click Profile.
3. Scroll to the Bank Account section and click Request Change.
4. Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
5. Enter the details of the new bank account you want to link with your Razorpay account. The new bank account will be your new settlement account.
6. Upload a copy of your account statement and click Save.

Update Login Email🔗

You can update the Razorpay login email from the Razorpay Dashboard. You can:

• Update your own email id.
  Replace your current email id with another email. For example, if you earlier had signed up with the email id info@acmecorp.in, you can now update it as gaurav.kumar@acmecorp.in.
• Add a team member's email id.
  
  • You can add another team member's email id. You will need to change the user role of the team member to owner. For example, you can provide your manager's email id and upgrade them to the owner role.
  • You can add the email id of a Razorpay user who is not a member of your team. For example, Gauri Kumari is the manager of a Razorpay account, ABC Co. You want to add her as the owner of your Razorpay account, Acme Corp. Once you update her email address on the Dashboard, Gauri Kumari will become the owner of the Acme Corp account. However, she will still be the manager of the ABC Co Razorpay account.

Update Your Email🔗

As an account owner, you can update your Razorpay login email from the Razorpay Dashboard.

To update login email:

1. Log in to the Razorpay Dashboard.

2. Navigate to My Account and click Profile.

3. Scroll to the Login Email field, click the edit icon.
   

   

4. Complete the 2-factor authentication process.

5. On the pop-up page, enter the new email id. Re-enter the email id. Select the check box if you want Razorpay to send all communication details to this email id.

   

6. A verification email is sent to your new email id. Open the email and complete the verification process.

   
   
   

The email id has been updated.

Add Support Details🔗

You can add your support details to the transaction emails sent to your customers. This will help your customers know how to reach you for any queries.

Watch this video to see how to add support details.

To add support details:

1. Log in to the Razorpay Dashboard.
2. Navigate to My Account and click Profile.
3. Scroll to the Support Details section and click Add Details.
   
4. On the pop-up page, add the following details:
   1. Support Phone number
   2. Support Email id (This is a mandatory field)
   3. Support URL (Your website's support page)
5. Click Submit.

Add or Update Website/App Details🔗

You must provide your live website or mobile app details during account activation. Without these details, you will not be able to access live mode API keys and hence cannot accept payments from your website or app. However, you can still accept payments from customers using Invoices and Payment Links generated via the Dashboard.

Update Website/Mobile App Details🔗

To update website or mobile app details:

1. Log in to the Razorpay Dashboard.

2. Navigate to My Account → Profile.
   

3. Click the edit icon next to the Business Website/App details field.

   

4. In the pop-up page that is displayed, click Proceed to update website/app.

5. Provide the website or app details:

   • Follow these steps if you own a website:

     1. Select Website.

     2. Enter the Website URL.

     3. Provide the links for these pages: About us, Contact us, Pricing details, Terms and conditions, Privacy policy and Refunds policy.

     4. Provide your website's Test Account credentials. If the customer does not need to Log in to your website, select My website doesn’t require login to transact.

     5. Click Submit website for review.

        

   • Follow these steps if you own an app:

     1. Select App.

     2. Enter the App URL.

     3. Provide your app's Test Account credentials. If the customer does not need to Log in to your app, select My app doesn’t require login to transact.

     4. Click Submit app for review.

        

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Handy Tips
We may reach out to you for clarifications on email, WhatsApp, SMS, and Razorpay Dashboard during the verification process. Navigate to My Account → Profile and submit the necessary information in the appropriate section. Our team will go through the information you provide and help you resolve the issue.

Add or Update Additional Website Details🔗

You can accept payments using your Razorpay account on more than one website. To do this, you need to share with us the details of the additional web pages.

To add additional website:

1. Log in to the Razorpay Dashboard.

2. Navigate to My Account → Profile.
   

3. Click the icon next to the Additional Business Website/App field.

   

4. In the pop-up page that is displayed, click Proceed to update website/app.

   

5. Provide the website or app details:

   • Follow these steps if you own a website:

     1. Select Website.

     2. Enter the Website URL.

     3. Provide the links for these pages: About us, Contact us, Pricing details, Terms and conditions, Privacy policy and Cancellation/Refund policy.

        

     4. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.

     5. Reason for adding new website: Enter the reason for adding a new website. Enter a minimum of 50 words.

     6. Provide your website's Test Account credentials if required or select My website doesn’t require login to transact check box if logging in is not required.

     7. Click Submit website for review.

        

   • Follow these steps if you own an app:

     1. Select App.

     2. Enter the App URL.

     3. Reason for adding new website: EEnter the reason for adding a new website. Enter a minimum of 50 words.

     4. Provide your app's Test Account credentials if required or select My app doesn’t require login to transact check box if logging in is not required.

     5. Click Submit app for review.

        

After you provide the details, our team will review the request. We will update the details on the Dashboard.

Update Limit per Domestic Transaction🔗

You can update the domestic transaction limit for your Razorpay account. For example, if you could accept only ₹50,000 per transaction, you can update it to a higher amount, such as ₹1,00,000.

To update your per domestic transaction limit:

1. Log in to the Razorpay Dashboard.

2. Navigate to My Account → Profile.
   

3. Click the edit icon next to the Limit per domestic transaction field.

   

4. In the pop-up page that is displayed, provide the following information:

   1. Required Limit: Enter the desired per transaction limit amount.

   2. Why do you want to increase limit?: Enter the reason you want to increase the per domestic transaction limit. You should enter a minimum of 100 words.

   3. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.

   4. Click Submit Details.

      

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Update Limit per International Transaction🔗

You can update the international transaction limit for your Razorpay account. For example, if you could accept only ₹50,000 per transaction, you can update it to a higher amount, such as ₹1,00,000.

To update your per international transaction limit:

1. Log in to the Razorpay Dashboard.

2. Navigate to My Account → Profile.
   

3. Click the edit icon next to the Limit per international transaction field.

   

4. In the pop-up page that is displayed, provide the following information:

   1. Required Limit: Enter the desired per transaction limit amount.

   2. Why do you want to increase limit?: Enter the reason you want to increase the per international transaction limit. You should enter a minimum of 100 words.

   3. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.

   4. Click Submit Details.

      

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Update Brand Name🔗

You can update the brand name displayed to your customers in the following places:

• On transaction and refund emails sent to customers.
• On the links sent to customers for Payment Links, Payment Pages, Invoices and Subscriptions.
• As the beneficiary name when you create a Smart Collect virtual account. Know more about Smart Collect.

Update Importer-Exporter Code (IEC)🔗

You can update the Importer-Exporter Code on the Razorpay Dashboard.

• The IEC is a code issued by the Indian Director General of Foreign Trade (DGFT) to Indian companies to export goods from India. You can apply for an IEC from the DGFT website.
• Submit your IEC if you have one, sell physical goods, or sell services and utilise certain benefits under India’s Foreign Trade Policy.

To update your IEC Code:

1. Log in to the Razorpay Dashboard.
2. Navigate to My Account → Profile.
   
3. Click Select Code next to the Purpose Code field.
4. A list of Purpose Codes appear. Select a Purpose Code and click Next.
5. Enter the 10-digit IEC and click Next.
6. Review and click Confirm.

The Purpose Code and IEC appear updated on the Dashboard.