You can view the payment methods enabled for your Razorpay account from the Settings → Payment Methods tab. Also, you can raise requests for additional payment methods. The requests initiated from this panel are raised with our partner banks and the onboarding process for the payment method is started.

Handy Tips

This feature is available only on the Live mode of the Razorpay Dashboard.
Users with the following User Roles can configure the payment methods:
- Owner
- Admin
- Manager

Enable Payment Methods🔗

Activation of each of the payment methods involves onboarding with our partner banks. The average activation time is currently 10 working days, although this can vary across methods and banks.

States🔗

Under the Payment Methods tab, you can view the list of payment methods and their status.

Some of the payment methods are enabled by default, while you need to raise a request for some. Once requested, the status of the request goes through the following steps:

Status	Description
Requested	A request has been raised, but no action has been taken yet.
Cancelled	A request was initially raised but was later cancelled by you or your team member.
Pending	The request has been taken up for onboarding by our partner banks.
Action Required	In some cases, we may not be able to fulfill a request as our banking partners seek certain clarifications. For example, there may be some missing information in the activation form. In such cases, the request will be placed in the `Action Required` state, along with a comment indicating the actions required from your end. You can respond to the Action Required status.
Rejected	The request is rejected for your account. This generally happens due to category restrictions. See the Comments for more information.
Re-initiated	The previous request in the `Action Required` state has now been re-initiated after the action is complete.
Activated	This indicates that the method is now live and available on standard checkout.

Request for Payment Methods and Support🔗

Watch this video to see how to raise a request for a payment method.

To raise a request for a payment method:

On the Razorpay Dashboard, select the Settings → Payment Methods tab. Click Payment Methods.
Select the payment method type, for example, Cards, UPI, Netbanking, EMI and so on.
Find the payment method you want to request and click Request.
A confirmation message box is displayed that provides the timeline by which the payment method will be activated. Click Confirm.

Handy Tips

If you have raised a request for enabling a payment method, and it is not yet enabled within the provided timeline, please raise a request on our Support Portal. Provide the Merchant ID and the payment method you have raised the request.
If your business falls under the category Individual or Not yet Registered, you may not be able to request some Payment Methods like Visa Cards (cards), HDFC Bank (netbanking), GooglePay (UPI), ZestMoney (EMI) and so on.

Respond to Action Required🔗

You can respond to any discrepancies or clarifications raised for payment method requests with comments, attachments or both.
Our Banking Ops team validates your payment method request. If they find any discrepancies or need further clarification regarding the website or documents, we change the request status from Pending to Action Required. You can provide these details from the Dashboard.
To respond to the discrepancies or clarifications requested:

On the Razorpay Dashboard, select the Settings → Payment Methods tab. Click Payment Methods.
Look for the Payment Method you asked for and click on Update Request Form.
Fill in the clarifications asked.
Fill in the required details or add attachments if requested and click Submit Form.
The status of your request changes from Action Required to Reinitiated.

Razorpay re-reviews requests and responds within 7 days.

Coverage and Pricing🔗

Coverage🔗

The Payment Methods tab shows most payment instruments that we can freely enable for your account. We keep updating this page to allow us to enable more instruments. If you have questions about specific instruments, feel free to reach out to our Support team.

Pricing🔗

All methods requested via the Payment Methods tab will be enabled for your account using Standard Pricing, or the default pricing configured for the payment method for your Razorpay account.