You can refund the payment made by a customer. This refund can be in full or parts.

To initiate a refund from your virtual account:

1. In the Payments tab, click the Payment Id.

2. In the right pane that appears, click the Issue Refund button.
   
   

   
   
   
   • In case of full refund, enter the payment amount in full. Enter Comments, if any, and click the Issue Full Refund button.
   
   • In case of partial refund, enter the amount you want to refund. Enter Comments, if any, and click the Issue Partial Refund button.
   

3. A confirmation dialog box appears. Click Yes, Refund to complete the process.